Shipping policy

 

 

Shipping, Delivery & Returns

Complimentary Shipping

At The Gilded Bulb, all orders include complimentary shipping. Shipping methods are selected with care, based on each item’s size, weight, and destination, to ensure safe and reliable delivery.

Shipping Methods

Standard Shipping
Most lighting and accessory items are delivered via UPS or FedEx, with tracking provided once your order ships.

Freight Delivery
Oversized or heavier pieces are delivered via freight carrier.

Freight deliveries are made to the delivery location and typically do not include placement inside the home. For larger items, we recommend planning for assistance on delivery day.

White Glove Delivery

For clients who prefer a fully hands-off experience, White Glove Delivery is available on select items for an additional fee.

This service may include:

  • Delivery into the home

  • Placement in the desired room

  • Removal of packaging materials

Availability and scope vary by item and location. Our team is happy to assist in determining the best option for your home.

Delivery Inspection & Care

To ensure your order arrives in perfect condition, we kindly ask that all items be inspected promptly upon delivery.

  • Any visible damage should be noted with the carrier at the time of delivery.

  • Please notify The Gilded Bulb of any damage—visible or concealed—within 5 days of delivery so we may assist you promptly.

Returns

We offer returns within 30 days of delivery, subject to approval.

To begin a return, please contact our team within 30 days. Once approved, you will receive detailed return instructions to ensure a smooth process.

Returned items must be:

  • Unused and uninstalled

  • In original condition

  • Returned with original packaging and materials

Return shipping costs are the responsibility of the client unless the return is due to damage or an error on our part.

Final Sale Items

Certain items are considered final sale, including:

  • Custom or made-to-order pieces

  • Installed or modified items

  • Clearance or discounted merchandise marked “Final Sale”

We encourage reviewing product details carefully before placing your order.

Freight & White Glove Service Notes

Delivery services, including White Glove options, are provided by trusted third-party carriers. While we work closely with our delivery partners, The Gilded Bulb cannot be responsible for delays or service limitations beyond our control.

Additional Information

  • Orders typically process within 3–7 business days, unless otherwise noted

  • Delivery timeframes are estimates and not guaranteed

  • Please ensure shipping details are accurate at checkout

  • Policies may be updated periodically to reflect best practices