Return & Refund Policy

At The Gilded Bulb, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.

Returns

We accept returns within 30 days of delivery. To be eligible for a return:

• The item must be unused and in its original condition

• The item must be in its original packaging

• Proof of purchase is required

Items returned without prior approval may not be accepted.

Non-Returnable Items

Certain items cannot be returned, including:

• Final sale items

• Customized or special-order products

• Used or damaged items not caused by shipping

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

If approved:

• Refunds will be issued to the original payment method

• Processing time may take 5–10 business days depending on your bank or payment provider

Shipping costs are non-refundable unless the return is due to our error or a defective item.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos. We will arrange a replacement or refund as quickly as possible.

Exchanges

We replace items only if they are defective or damaged. For exchanges, please contact our support team.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged or incorrect.

Cancellations

Orders can be canceled within 12 hours of placement. Once processing begins, cancellations may not be possible.

Contact Us

For returns or refund requests, contact:

The Gilded Bulb
Tel: +1 215-416-8187
Email: info@vakkerlight.com